DISTANCE SALLING

By placing an order on our website, you agree to the terms and conditions stated in this Distance Sales Agreement. All products are prepared and shipped according to the details provided during the ordering process. Estimated production and delivery times may vary depending on the product type, personalization details, and shipping location.

Our personalized jewelry pieces are specially made to order with great care and craftsmanship. Because of the custom production process, cancellations or order changes must be requested within 12 hours after placing the order. After production has started, personalized orders may not be eligible for cancellation or return unless the item arrives damaged or defective.

Customers are responsible for providing accurate shipping and personalization information. We are not responsible for delays caused by incorrect address details, customs procedures, or shipping carriers.

If you experience any issue with your order, please contact us and we will always do our best to help you in the fastest and fairest way possible.