Our team works hard to ensure that you have your jewelry in a timely fashion, so we start the creation process immediately just after you place your order. If you need to request a cancellation of the transaction, feel free to contact us within 6 hours upon purchasing.

All items are thoroughly inspected before shipping to make sure there is no damage, and that the product is of a high standard before sending. We also do our best to package the products well so that they will arrive in good order. In case of any defective item through usage, please note that we cannot be held responsible for items that are damaged. But if you receive items that are damaged, we will need photographic evidence of the damage to assess whether a refund will be possible.

We have no insurance for our packages, so if courier company or on Ticimax it is stated that your package is "delivered" with a proof of delivery, but you have not received it, there can be nothing left for us other than opening an inquiry and ask it from the courier company. For any lost and undelivered items shipped, you have to inform us in 14-days, then we will open an inquiry to the shipping agency, No refund/reshipping is possible before the inquiry ends with an answer from the shipping agency. No refunds will be made for wrong/incomplete addressee information given during purchase.

We do our best to make and send all orders as quickly as possible so that they will reach you as soon as is possible and to track parcels with the information available on tracking sites but have no control over courier or customs processing times. We send tracking numbers for every parcel so that they can be tracked, and it is up to the buyer to provide the correct address and information required for delivery. We will also track the parcels from our side as possible as we can, as it is very important to us that you receive your order.

Should you have any concerns, do not hesitate to contact us.